Shipping policy

Shipping & Delivery

Handmade Production & Lead Times

Our glass products are handmade to order. The estimated production lead time shown on the product page when you place your order is the starting estimate for your purchase. Lead times may fluctuate or extend depending on order volume, production scheduling, and the nature of handmade work. They are estimates, not guaranteed delivery dates.

If timing is important to your project, please contact us before ordering. We will let you know if we become aware of a change to your estimated shipping timeline and discuss the available next steps. Production lead time and carrier transit time are separate.

Carriers & Tracking

All items are shipped FOB Minneapolis, MN. We ship primarily with UPS and use USPS for some shipments. Your shipment confirmation will identify the carrier and provide tracking information.

Transit time varies by destination and shipping service. Please refer to the carrier’s tracking information for its current delivery estimate. We cannot guarantee carrier delivery dates or the timing of carrier investigations.

Shipments are normally sent without a signature requirement. If you would like a signature required, please contact us before your order ships.

Early Shipping of Hardware & Bulbs

For many orders, hardware and bulbs can be shipped ahead of the glass to help keep your installation project moving. This service may involve an additional packing, handling, and shipping charge. Please contact us to discuss availability and cost before arranging an early shipment.

This service is generally available within the contiguous United States. Customers in Alaska or Hawaii should contact us for availability and a shipping quote.

Early hardware shipping does not change the return and exchange windows, which are measured from your original order’s final delivery. Before cutting cords or otherwise modifying hardware, make sure it is right for your space: modified hardware carries a deduction of its full retail price at the time of the original purchase if returned.

Inspecting Your Delivery

Please open and inspect all packages promptly after delivery, even if installation is scheduled for a later date. Check that all items are present and undamaged.

Please report missing items or delivery damage within 14 days of delivery. If you discover an issue later, contact us so we can review it. This delivery-inspection request is separate from our change-of-mind return windows and warranty procedures.

If a box appears damaged, photograph the box, shipping label, packing materials, and affected item, and contact info@bicycleglass.com. Keep the packaging while we review the issue. Do not ship broken glass back to us.

If your shipment is delayed, missing, or damaged, contact us. We will work with you and the carrier to help resolve the issue.

Keep Your Original Packaging

Save all original inner and outer boxes and protective packing materials until you are sure you are keeping your purchase.

For an authorized return, follow the packing instructions supplied by Bicycle Glass. If packaging is damaged or no longer suitable, contact us before shipping so we can review an approved replacement-packing option. Please do not improvise substitute packaging without our approval.

Expedited Shipping & Installation Scheduling

Overnight shipping is not available from our facility. Please contact us before ordering if your project has a specific deadline; rush production availability depends on our schedule and cannot be guaranteed.

We recommend waiting until your order has been delivered and inspected before scheduling installation. Bicycle Glass is not responsible for contractor scheduling or rescheduling costs caused by shipping delays or errors.

Returns & Exchanges

Please see our Returns & Exchanges Policy for free return-shipping eligibility, request windows, packing requirements, item-condition deductions, and refund timing. Obtain authorization and shipping instructions before returning any item.

Canadian & International Orders

For Canadian orders, please review our Canadian Shipping Policies for destination-specific shipping, tax, and return terms.

For other international destinations, contact info@bicycleglass.com with the items you would like to purchase and your complete shipping address so we can discuss shipping options and costs.