Refund policy

Returns & Exchanges

Updated October 2, 2026 

30-day returns and 60-day shade exchanges

Contact us within 30 days of your order’s final delivery to request a return for a refund. Standard glass shades may be exchanged when you contact us within 60 days of your order’s final delivery.

These periods are measured from the carrier’s recorded delivery date for the last part of your original order. Requests outside these periods may be reviewed individually but are not guaranteed to be accepted or eligible for free return shipping.

One free return shipment per order

For orders delivered within the contiguous United States, we provide prepaid shipping labels for one authorized return shipment per order. You may use this benefit for a return requested within 30 days or a glass-shade exchange requested within 60 days.

Your authorized return may include multiple items and packages. Please tell us everything you wish to send back when requesting your return so we can provide the appropriate labels. All packages included in that return must be shipped together as instructed.

The free return shipment is shared across refunds and exchanges. Once it has been used, shipping for additional change-of-mind returns or exchanges on the same order is your responsibility. We will disclose those costs before proceeding. The original eligibility deadlines still apply.

Free return shipping is not available outside the contiguous United States. Please contact us for the shipping costs and any destination-specific terms that apply to your order.

For Canadian orders, please also review our Canadian Shipping Policies. Canada-specific return, exchange, shipping, and tax terms apply where they differ from this general policy.

How to start a return

Email info@bicycleglass.com with your order number and the items you would like to return or exchange, or fill out the contact form here. Let us know whether the items have been installed, modified, or damaged, whether any parts are missing, and whether you have all original packaging.

Wait for our authorization, shipping labels, and packing instructions before sending anything back.

Pack all items securely using the original inner and outer boxes and protective materials, following our instructions. Include all parts and components belonging to the items being returned.

Give the authorized return to the carrier within 14 days after receiving both your return authorization and shipping labels. If you need more time, contact us before that deadline.

If you no longer have the original packaging, please contact us before shipping. We will review whether suitable replacement packaging can be arranged and explain any related cost. Please do not send items in substitute packaging without our approval.

Refunds and item condition

Items returned complete, undamaged, and unmodified qualify for a refund of the amount paid for the returned items, plus applicable tax. We do not charge a restocking fee for eligible returns requested within the 30-day window.

Installation alone does not disqualify an item from return. If hardware has been modified from its original supplied condition—including cut or shortened cords or wires, drilled components, or altered finishes—the full retail price of the fixture’s hardware at the time of the original purchase will be deducted from your refund or exchange credit. This deduction does not cancel your eligible free return shipment. Normal installation and removal without modification are not considered modifications.

Please tell us about modifications when requesting your return. We will explain the applicable hardware deduction before you ship when modifications are disclosed. If inspection reveals an undisclosed modification, we will explain the deduction before processing your refund. We will not charge additional repair labor for hardware already subject to the full hardware deduction.

Missing parts or other customer-caused damage may also reduce your refund or exchange credit. We will provide an itemized explanation, will not charge twice for the same loss, and total deductions will not exceed the amount paid for the returned item. Bicycle Glass may approve exceptions in writing on a case-by-case basis.

Original shipping and expedited-service charges are not refundable for change-of-mind returns. If your original order qualified for free shipping, we will not deduct that original outbound shipping cost from your refund.

Refunds are issued to the original payment method within 10 business days after we receive your return. If inspection identifies a condition issue requiring review, we will contact you within that period to explain the issue and proposed deduction. Your payment provider may require additional time to post the credit.

Return packing and transit damage

Please keep all original packaging until you are sure you are keeping your purchase. Glass must be packed securely according to our instructions; simply placing an item in its original box is not sufficient if the protective packing has not been restored correctly.

If inadequate packing causes an item to arrive damaged or broken, the refund or exchange credit for that affected item may be reduced, potentially to zero if the item cannot be restored. Undamaged eligible items in the same return remain refundable.

If you use our shipping label and follow our packing instructions, we will handle carrier-caused damage and will not reduce your refund or exchange credit for that damage. We may ask for packing photographs or other information to support a carrier claim.

Exchanges

Standard glass shades may be exchanged within the 60-day request window. The same authorization, packaging, and condition requirements apply to items returned for exchange.

If your order’s free return shipment has not been used, we cover that eligible shipment back to Bicycle Glass. Shipping the replacement item to you is customer-paid. We will quote the replacement shipping cost before confirming your exchange.

If the replacement costs more than your available exchange credit, you pay the difference. If it costs less, we refund the remaining balance after agreed shipping costs and any applicable condition deductions. Any applicable tax adjustment will be reflected in the exchange.

We arrange the replacement after receiving and inspecting your returned items and confirming any balance due. If you need a replacement before returning the original, contact us to discuss available arrangements.

Custom items

Custom hardware, custom glass, custom-painted finishes, and other custom-made items are not eligible for standard returns or exchanges unless Bicycle Glass approves an exception in writing. Standard catalog products are not considered custom solely because they are produced after an order is placed.

Incorrect, defective, or delivery-damaged items

Please contact info@bicycleglass.com promptly if your order arrives damaged or incorrect, or if you believe an item is defective. For delivery damage, retain the packaging and send photographs of the shipping box, label, and damaged item. Do not ship broken glass back to us.

These issues are handled separately from change-of-mind returns and do not use your order’s free return shipment. The change-of-mind shipping charges and condition deductions described above do not apply to resolving a confirmed shipping error, covered defect, or damage present on delivery.

International currency

For international customers, any change in local currency in comparison to the USD from the date of the original order to the date of a return or exchange will not be compensated by Bicycle Glass. If the local currency has caused the price of the product to go up or down that will not be factored into any refunds that may apply. All refunds are calculated based on the USD amount and are converted into the local currency afterward.

Light Bulbs

Unused bulbs, or bulbs briefly tested to check their appearance or operation, may be returned under this policy when the return is requested within 30 days of your order’s final delivery.

Bulbs must be complete, undamaged, in like-new condition, and returned in their original packaging. Brief testing alone does not disqualify a return. Bulbs showing wear, damage, or signs of ongoing use are not eligible for change-of-mind returns.

If a bulb is defective or arrives damaged, contact info@bicycleglass.com. These issues are handled separately under our warranty and delivery-damage procedures. Please see the Warranty section of our general policies for details.

Our supplied light bulbs are designed for 110–120V use in the United States and Canada. They are not suitable for locations with 220V or higher electrical supplies. Our fixtures use standard/medium E26/E27 base bulbs; any separately sourced bulb must meet the fixture’s voltage and wattage requirements.