Canadian Shipping Policies

Bicycle Glass Shipping and Return Policy for Canada

Last Updated: 11/22/2023

1. General Information

Bicycle Glass is committed to delivering your purchases efficiently. This shipping and return policy is applicable to all orders for delivery within Canada.

2. Shipping Methods and Costs

  • Our shipping rates are all-inclusive, covering shipping, import taxes, and duty fees for any province in Canada.  These shipping rates are shown at the time of checkout and are a one-time-fee.
  • If ordering with an agent and using a draft order, the shipping fee will also be all inclusive. 
  • Except for color samples, all shipments will ship by Fedex Air shipment. 
  • Color samples are available for a flat shipping fee of $20.  
  • Color sample shipments ship via USPS. 

3. Processing and Delivery

  • Standard processing times apply.
  • You can find the lead times per type of product you are ordering on the product page.  
  • If ordering multiple items, the longest lead time is the lead time for the full order. 
  • Orders will always be processed and shipped as the full and complete order. 
  • We cannot do fast shipping of hardware or bulbs for international orders. 
  • If there is a delay, we will do our best to reach out to you. 

4. Tracking Your Order

  • Tracking information will be provided once the order is shipped.

5. Returns and Exchanges

  1. Returns and exchanges must be done within 30 days to ensure a full refund on taxes paid.
  2. A 15% restocking fee may be applied to returns processed after 30 days to cover taxes paid.
  3. Exchanges must be of similar or lesser value; exceptions will be reviewed on a case-by-case basis.
  4. If returning an item internationally, it must be sent via FedEx for efficient processing.
  5. Returns must be authorized so that we can know to expect the item back. 
  6. Please use the returns and exchanges form to start that process if necessary.
  7. Special considerations or exemptions .

7. Contact Us

For any questions regarding our shipping and return policies, please contact us at info@bicycleglass.com.