Here are some frequently asked questions by customers and some solutions that we offer.
How do I shop for Pendant Lights at Bicycle Glass?
Our glass shades come in different shapes (Series) and sizes (Forms). We also have a variety of styles and finishes (Collection) that these shapes can come in. A 763, 767, and 768 are all Forms part of the 700 Series and feature a "globe" shape. The same idea applies to the 300 Series which includes the 301, 302, and 303.
|300 Series||Lens||301, 302, 303|
|500 Series||Cylinder||513, 515|
|700 Series||Globe||763, 767, 768|
Which Styles can be applied to this Form?
Are the Bulbs Dimmable?
All Bicycle Glass lights come standard with a dimmable LED bulb (4 watt, 8 watt, or 10 watt). You do however, need to get an LED compatible dimmer switch which are widely available at your local hardware store. Also you might need to get help from your electrician in special circumstances. More extensive specifications on bulbs can be found here.
Pendant Light Doesn't Hang Straight?
Much like a painting that needs straightening, sometimes our pendant lights need a small adjustment to hang perfectly straight. We drill the holes with a little extra wiggle room. Adjust the shade ring until you get the pendant to hang right.
Sloped or Vaulted Ceilings?
You'll need to get a hang straight. You can find them at checkout in the "Special Hanging Situations" menu. Just select "I have a sloped ceiling" and select which color of hang straight you'd like from the drop-down menu.
For orders of chandeliers, you'll need a hang straight per cord. You'll select an option from the "Sloped Ceiling Adapter Hardware" menu and you'll automatically receive three hang straights.
Can I return my Bicycle Glass Pendant Lights?
We do understand that sometimes things just don't work out and we do accept returns within 30 days of the customer receiving the shipment, provided that you send the item back in great condition. We just ask that the customer cover the cost of the return shipping. Before you do return your items though, give us a call at 1-833-245-4448 x 1 to see if there's anything we can do to make things right. You might be surprised what solutions we have available. If you need to return your item after talking with us you can process a return click here and follow the instructions.