Policies

LIGHT BULBS

For quality assurance reasons, Bicycle Glass Co. will not accept returns on any lightbulbs once they have been shipped to the customer. If you receive a defective lightbulb, or your lightbulb breaks in shipping, please reach out to us and you may be entitled to a replacement bulb. Please see WARRANTY section for more information. Our light bulbs are not compatible with the voltages in other countries, except for Canada. All of our fixtures are capable of supporting standard/medium (E26/ E27) base bulbs, so sourcing your own bulbs should not be an issue.

 

MATERIALS

All of our glass is made by hand in Minneapolis, Minnesota. All of our custom lighting components are fabricated locally.

 

VARIATIONS

Each piece is handmade and hand assembled. No two pieces will be exactly alike. Slight variations in the dimension, shape and color as well as small bubbles and inclusions are normal and expected. Pieces are grouped by purchase order, and multiple quantities of the same product will be matched as closely as possible. Products from separate purchase orders may vary in size, shape, color, and materials used. We reserve the right to make any necessary changes in content or price or to discontinue items at our discretion.

 

PRODUCTION

Production estimates are given when orders are confirmed by Bicycle Glass Co. and are based on current production schedules. Lead times also depend on the timely receipt of all required paperwork and payments. Rush order availability is dependent on production schedules and must be approved at the time the order is placed. All orders are produced individually by hand, and the quality of the products is our primary concern; therefore, delays may occur in manufacturing, especially with custom orders. The precise time of production and delivery is not a condition of sale.

 

CUSTOM ORDERS

At Bicycle Glass Co. we enjoy doing custom projects for customers. Requests for custom work may be submitted for approval and pricing by returning a completed Custom Project Form. A retainer will be required for any working drawings, renderings, or prototypes requested prior to receipt of confirmed order and deposit. A written purchase order and deposit are required to put an order into production. We do not color match. Custom orders will be subject to individually appropriate lead times due to the unique requirements of each project . All sales are final. There are absolutely no returns, exchanges, or refunds on custom work or on products with custom changes of any kind.

 

STANDARD INCLUDED COMPONENTS

All lighting fixtures are shipped with bulbs, canopies/socket sets and wiring instructions. All line voltage pendants include a matching finish canopy and associated hardware. They are ready to be wired to standard j-box. Pendants come with standard 5’ of cord. This can be cut in the field to desired length. Custom lengths are possible for an extra surcharge.

LEDs

All of our lights are standard LEDs as part of our company's overall commitment to the environment

 

DIMMERS

Line Voltage fixtures are compatible with most standard dimmers. However, LEDs do require special dimmers to work appropriately. Please consult with your local licensed installer if you have questions.

 

UL/ETL LISTING

We use UL/ETL listed components in all our lighting products. Our lighting is NOT listed for outdoor or wet locations. Custom requests may require changes that are outside of UL regulations. If UL listing is required for a custom fixture, please specify at the time of order. Additional charges may apply if UL listing is required. Please consult all local rules, regulations, and codes regarding the electrical listing requirements for your intended application.


INSTALLATION

All lighting hardware must be installed by a licensed contractor. Instructions are supplied with all lighting products. It is the responsibility of the contractor to read and follow these instructions carefully. Failure to follow these specifications could result in breakage and damages. Bicycle Glass Co. and its parent company Boyd and Royce LLC are not responsible for damage due to failure to follow specifications outlined. It is the end user’s responsibility to read and follow these instructions carefully. Lighting must be installed to local laws and regulations. 

 

REPLACEMENT PARTS

Component parts may be available separately upon request. Please give us a call if you want a component part without the glass. Replacement lighting parts may be provided only to existing customers with original purchase order number. Please have your original order information available when contacting us to request replacement parts. Replacement light bulbs can be sourced through most larger bulb suppliers.

 

WARRANTY

A one-year warranty applies to parts and components only. This does not include light bulbs. A six-month warranty applies for all light bulbs. However, Bicycle Glass Co. will not accept returns on any light bulbs once they have been shipped to a customer. If the product has been improperly installed, tampered with, or altered in any way, the warranty is null and void. Bicycle Glass Co. may require images and/or the return of any damaged, failed, or faulty parts and components. 

 

SHIPPING AND HANDLING

Hand blown glass takes time.  All orders are processed the in the order in which they are received and items are hand made to order.  Please allow, on average, 8-12 weeks for your lights to be made one at a time by hand at our facility and shipped to you.  If you have questions on where your order is in production please fill out the contact form and we will get back to you immediately.  

Additionally, we do have the option to ship the hardware out ahead of schedule to keep your contractor on schedule.  The hardware is all that is generally necessary for a contractor to install the electrical components.  The globes are very easy to install after the fact.  This option is available with nearly all of our lighting and can be an excellent option to keep projects and contractors on schedule. 

All items are shipped FOB Minneapolis, MN. Our standard shipping method is FedEx Ground. Our products are extremely fragile and the original packaging is rated for one way only. Please notify your driver immediately if you suspect any damage in shipment otherwise the carrier assumes no liability once you sign for the package, making returns very difficult. If you see damage to the box or you hear loose contents in the box either refuse the shipment or open it while the driver waits. Notify Bicycle Glass immediately at help@bicycleglass.com if any such damage is noticed.  Shipments ship without a signature required by default. If you would like a signature to be required please call us or add it to your order. 

Please inspect all contents immediately upon receipt of the package to make sure all items are there as well as no item is damaged.  If damage is not reported within 14 days of receipt of shipment being delivered Bicycle Glass will assume that the items arrived in complete condition without damage. 

Bicycle Glass is not liable for any scheduling or rescheduling of certified electricians or contracts due to shipping errors. Please wait until the order has been shipped and shows tracking information to schedule any contractors.

 

INTERNATIONAL ORDERS

Customers outside of the United States are solely responsible for any extra shipping fees, customs, duties or VAT taxes that may be applied. Our light bulbs are not compatible with the voltages in other countries, except for Canada. All of our fixtures are capable of supporting standard/ medium (E26/ E27) base bulbs, so sourcing your own should not be an issue. Color samples are not free for international customers, shipping costs can be calculated by providing our team with a postal code.

 

RETURNS AND EXCHANGES

 All standard pieces can be returned up to 30 days after the order has been received. This is based on the delivery date provided by the tracking number tied to the last part of the order received. Customer's can receive a pre-paid shipping label from Bicycle Glass Co. but will be responsible for the cost of return shipping (deducted from refund). After this period Bicycle Glass Co. reserves the sole discretion to handle returns on a case by case basis. A restocking fee up to 25% can be applied to any return outside of the 30 day window. 

Since all pieces are handmade to order, all custom sales are final. Custom hardware and custom glass cannot be returned. Bicycle Glass Co. reserves the sole discretion to handle returns for custom hardware and glass on a case by case basis. 

For the first 30 days after an order has been received if the piece is delivered damaged we ask that the customer take pictures of the box it was shipped in, the shipping label on the box and the broken piece itself and send these to help@bicycleglass.com. Bicycle Glass Co. needs this information in order to file a shipping claim with the appropriate mail carrier service. We do not need broken glass shipped back to us. 

Shades can be exchanged up to 60 days after the order was received. Exchanges outside those 60 days are handled on a case by case basis. Customers may be expected to pay the return shipping costs of all exchanges. If the replacement glass is a different price from the original piece then customers are expected to pay the difference. We ask that the customer call us in order to do an exchange. We will need the customer to put a deposit for the new glass or they can ship us back the original glass and use that as payment for their new glass. When shipping back glass please repackage the glass you no longer want carefully and mail it back to us at:

7631 Baker St NE

Fridley, MN 55432

We also ask that customers put their name and the order number on the package so we can process it properly. For a deposit based exchange if we have received the unwanted glass in resale condition we will give a full refund of the deposit. For a direct exchange once we have received the unwanted glass in resale condition we will put in the replacement glass order. If the piece is returned broken or not in resale condition then the refund will not be processed. Bicycle Glass reserves the right to add an additional restocking fee for any exchanges. 

For international customers any change in local currency in comparison to the USD from the date of the original order to the date of a return or exchange will not be compensate by Bicycle Glass. If the local currency has caused the price of the product to go up or down that will not be factored into any refunds that may apply. All refunds are calculated based on the USD amount and are converted into the local currency afterwards.