Quick links: Returns & Exchanges | Production & Lead Times | Shipping & Handling | Warranty
Returns & Exchanges
We want you to feel confident choosing Bicycle Glass for your home. Please see our Returns & Exchanges Policy for return and exchange windows, free return-shipping eligibility, packing requirements, condition deductions, and refund timing.
To request a return or exchange, email info@bicycleglass.com or use our contact form. Include your order number and the items you wish to return or exchange. Please obtain authorization and shipping instructions before sending anything back.
Production & Lead Times
Our glass products are handmade to order. The estimated production lead time shown on the product page when you place your order is the starting estimate for your purchase. Lead times may fluctuate or extend depending on order volume, production scheduling, and the nature of handmade work. They are estimates, not guaranteed delivery dates.
If timing is important to your project, please contact us before ordering. We will let you know if we become aware of a change to your estimated shipping timeline and discuss the available next steps. Carrier transit time is separate from production lead time. Rush availability depends on our production schedule and cannot be guaranteed.
If you need us to hold your shipment, please contact us as soon as your order is placed.
Shipping & Handling
For production timing, please refer to the lead time shown on the product page when your order is placed and the Production / Lead Times section above. Our handmade production schedule may fluctuate with order volume. Contact us if you have questions about your order.
Additionally, we do have the option to ship the hardware out ahead of schedule to keep your contractor on schedule. The hardware is all that is generally necessary for a contractor to install the electrical components. The globes are very easy to install after the fact. This option is available with nearly all of our lighting and can be an excellent option to keep projects and contractors on schedule. This option may require a fee for the additional cost of shipping and handling.
NOTE: The Fast shipment option for hardware and bulbs is only available in the lower 48 states. Please reach out to customer service if you are in Alaska or Hawaii and need this additional service for a custom quote.
All items are shipped FOB Minneapolis, MN. We ship primarily with UPS and use USPS for some shipments. Your shipment confirmation will identify the carrier and provide tracking information. Transit time varies by destination and shipping service; please refer to the carrier’s tracking information for its current delivery estimate.
Please keep all original inner and outer boxes and protective packing materials until you are sure you are keeping your purchase. For an authorized return, follow our packing instructions. If materials are damaged or no longer suitable, contact us before shipping so we can review an approved replacement-packing option.
Shipments are normally sent without a signature requirement. If you would like a signature required, please contact us before your order ships.
If your shipment is delayed, missing, or damaged, contact info@bicycleglass.com. We will work with you and the carrier to help resolve the issue. We cannot guarantee carrier delivery dates or the timing of carrier investigations.
Early Shipping of Hardware & Bulbs
Fast Shipping of Hardware & Bulbs is an additional service charge that may be applied to have hardware and light bulbs shipped out ahead of the glass. This fee is for the labor cost of our shippers packing and shipping additional boxes as well as the cost of the shipment itself which gets forwarded to our carriers. Due to being a service and not a product that can be returned, this cost is not subject to a refund.
Inspecting Your Delivery
Please open and inspect all packages promptly after delivery, even if installation is scheduled for a later date. Check that all items are present and undamaged.
Please report missing items or delivery damage within 14 days of delivery. If you discover an issue later, contact us so we can review it. This delivery-inspection request is separate from our change-of-mind return windows and warranty procedures.
If a box appears damaged, photograph the box, shipping label, packing materials, and affected item, and contact info@bicycleglass.com. Keep the packaging while we review the issue. Do not ship broken glass back to us.
Bicycle Glass is not liable for any scheduling or rescheduling of certified electricians or contractors due to shipping errors. We recommend waiting until your full order has shipped and tracking information is available before scheduling any installations.
Holding Your Shipment
Individual orders can have their shipping date delayed for no more than 6-months after the original order date. The estimated lead time or shipping time will not be subtracted from the designated 6-month holding period. After the 6-month holding period, the order will be shipped out to the shipping address on file. An email with a tracking number will be provided to the customer when the order ships out. Bicycle Glass Co. is not liable if an order is shipped to an address that is inconvenient to the customer. If no valid shipping address is provided at the time the order is created, the order will be canceled, the individual items will be unboxed and reused for future orders, and the customer will be issued a full refund for items not received.
Custom Orders
At Bicycle Glass Co. we enjoy doing custom projects for customers. Requests for custom work may be submitted for approval and pricing by returning a completed Contact Form. A retainer will be required for any working drawings, renderings, or prototypes requested prior to receipt of confirmed order and deposit. A written purchase order and deposit are required to put an order into production. We do not color match. Custom orders will be subject to individually appropriate lead times due to the unique requirements of each project . All sales are final. Custom items are not eligible for standard returns, exchanges, or refunds unless Bicycle Glass approves an exception in writing. Standard catalog products are not custom solely because they are produced after ordering. Please see our Returns & Exchanges Policy for details. Custom orders are final after the order is placed. Changes to custom order parts are not permitted once the order is placed.
Handmade Materials
All of our glass is made by hand in Minneapolis, Minnesota.
Handmade Variations
Each piece is handmade and hand assembled. No two pieces will be exactly alike. Slight variations in the dimension, shape and color as well as small bubbles and inclusions are normal and expected. Pieces are grouped by purchase order, and multiple quantities of the same product will be matched as closely as possible. Products from separate purchase orders may vary in size, shape, color, and materials used. We reserve the right to make any necessary changes in content or price or to discontinue items at our discretion.
What Your Fixture Includes
All lighting fixtures are shipped with bulbs, canopies/socket sets and wiring instructions. All line voltage pendants include a matching finish canopy and associated hardware. They are ready to be wired to standard junction box. Pendants come with standard 4’ of adjustable cord. This can be cut in the field to desired length. Custom lengths are possible for an extra surcharge.
Before cutting cords: Make sure the fixture is right for your space. Cutting or shortening cords is a hardware modification. If the fixture is later returned, the full retail price of its hardware at the time of the original purchase will be deducted from the refund or exchange credit. See our Returns & Exchanges Policy for details.
Light Bulbs
If your light bulb is defective within the first six months after you receive it, contact Bicycle Glass customer service about a warranty replacement. Replacement bulbs must be the same wattage as the original defective bulb. Defective or delivery-damaged bulbs are handled separately from change-of-mind returns.
Lightbulb returns: Unused bulbs, or bulbs briefly tested to check their appearance or operation, may be returned under our Returns & Exchanges Policy when the return is requested within 30 days of the order’s final delivery. Bulbs must be complete, undamaged, in like-new condition, and returned in their original packaging. Brief testing alone does not disqualify a return. Bulbs showing wear, damage, or signs of ongoing use are not eligible for change-of-mind returns.
Our supplied light bulbs are designed for 110–120V use in the United States and Canada. They are not suitable for locations with 220V or higher electrical supplies.
If you are interested in sourcing your own light bulbs, you can. Any light bulbs you source just have to match the following criteria. The bulb must be a standard/medium (E26/E27) base bulb. The light bulb must not exceed the 60-watt max rating of our hardware. The light bulb must be designed for 110-120v.
LED Bulbs
All of our lights are standard LEDs as part of our company's overall commitment to the environment
Dimmer Compatibility
Line Voltage fixtures are compatible with most (but not all) standard dimmers. However, LEDs do require special dimmers to work appropriately. Please consult with your local licensed installer if you have questions.
Installation
All lighting hardware must be installed by a licensed contractor. Instructions are supplied with all standard lighting products. It is the responsibility of the contractor to read and follow these instructions carefully. Failure to follow these specifications could result in breakage and damages. Bicycle Glass Co. and its parent company Boyd and Royce LLC are not responsible for damage due to failure to follow specifications outlined. It is the end user’s responsibility to read and follow these instructions carefully. Lighting must be installed according to local laws and regulations.
UL/ETL Listing
We use UL/ETL listed components in all our lighting products. Our lighting is NOT listed for outdoor or wet locations with the exception of our Exterior Sconce hardware. Custom requests may require changes that are outside of UL regulations. If UL listing is required for a custom fixture, please specify at the time of order. Additional charges may apply if UL listing is required. Please consult all local rules, regulations, and codes regarding the electrical listing requirements for your intended application.
Warranty
A one-year warranty applies to parts and components only. This does not include light bulbs. A six-month warranty applies for all light bulbs. Unused or briefly tested bulbs returned in like-new condition may be eligible under our Returns & Exchanges Policy. Defects and delivery damage are handled separately from change-of-mind returns. If the product has been improperly installed, tampered with, or altered in any way, the warranty is null and void. Bicycle Glass Co. may require images and/or the return of any damaged, failed, or faulty parts and components.
Replacement Parts
Component parts may be available separately upon request. Please give us a call if you want a component part without the glass. Replacement lighting parts may be provided only to existing customers with original purchase order number. Please have your original order information available when contacting us to request replacement parts. Replacement light bulbs can be sourced through most larger bulb suppliers.
Canadian Orders
For Canadian orders please review our Canadian Shipping Policies page here.
International Orders
Customers outside of the United States are solely responsible for shipping fees, customs, duties or VAT taxes that may be applied. To determine shipping costs, send our team a list of what you would like to purchase and the full shipping address you would like your lights shipped to. Our light bulbs are 110v not compatible in countries where the voltage is different than 110v. Our bulbs are compatible in the United States and Canada. Our fixtures are capable of supporting standard/ medium (E26/ E27) base bulbs, so sourcing your own should not be an issue. Color samples are not available for international customers
International Currency
For international customers any change in local currency in comparison to the USD from the date of the original order to the date of a return or exchange will not be compensate by Bicycle Glass Co. If the local currency has caused the price of the product to go up or down that will not be factored into any refunds that may apply. All refunds are calculated based on the USD amount and are converted into the local currency afterward.