Returns & Exchanges
We want you to love the lighting you bring into your home. If it isn’t the right fit, we’re here to help make your return or exchange straightforward and courteous.
At a Glance
- 30-day returns: Contact us within 30 days of your order’s final delivery to request a refund.
- 60-day shade exchanges: Contact us within 60 days of final delivery to request a standard glass-shade exchange.
- One free return shipment per order: Available for eligible orders delivered within the contiguous United States. This benefit is shared across returns and exchanges.
- Original packaging required: Keep all original inner and outer boxes and protective packing materials while you decide.
- Modified hardware: Cutting cords or otherwise modifying hardware results in a deduction of the full retail price of the fixture’s hardware at the time of the original purchase.
- Exchange shipping: Shipping the replacement item to you is customer-paid.
- Custom items excluded: Unless an exception is approved in writing.
Read our complete Returns & Exchanges Policy for eligibility, packing requirements, deductions, refund timing, and destination-specific terms.
Start a Return or Exchange
Email info@bicycleglass.com or use our contact form. Include your order number and the items you would like to return or exchange.
Please wait for authorization and shipping instructions before sending anything back.