Customer Service and FAQ

Here are some frequently asked questions by customers and some solutions that we offer.


     All Bicycle Glass Co. lights come standard with a dimmable LED bulb.  You do however, need to get an LED compatible dimmer switch which are widely available at your local hardware store.  If you still have trouble with your dimmer give us a call at 1-833-245-4448.  Also you might need to get help from your electrician in special circumstances. 

Pendant Light Doesn't Hang Straight?

     Much like a painting that needs straightening sometimes our pendant lights need a small adjustment to hang perfectly straight.  We drill the holes with a little extra wiggle room.  Adjust the shade ring until you get the pendant to hang right.  If you have questions just call us at 1-833-245-4448 and we can help you with this.

Sloped or Vaulted Ceilings?

     You'll need to get a hang straight.  You can find them here.  Just add one for each pendant light that is hanging from a sloped or vaulted ceiling.

Can I return my Bicycle Glass Pendant Lights?

     We do understand that sometimes things just don't work out and we do accept returns provided that you send the item back in great condition.  Before you do return your items though, give us a call at 1-833-245-4448 x 1 to see if there's anything we can do to make things right before you go ahead with your return.  You might be surprised what we are willing to do for our customers.  If you need to return your item after talking with us you can process a return click here and follow the instructions.