Here are some frequently asked questions by customers and some solutions that we offer.
Are the Bulbs Dimmable?
All Bicycle Glass lights come standard with a dimmable LED bulb (4 watt, 8 watt, or 10 watt). You do however, need to get an LED compatible dimmer switch which are widely available at your local hardware store. Also you might need to get help from your electrician in special circumstances.
Pendant Light Doesn't Hang Straight?
Much like a painting that needs straightening, sometimes our pendant lights need a small adjustment to hang perfectly straight. We drill the holes with a little extra wiggle room. Adjust the shade ring until you get the pendant to hang right.
Sloped or Vaulted Ceilings?
You'll need to get a hang straight. You can find them at checkout in the "Special Hanging Situations" menu. Just select "I have a sloped ceiling" and select which color of hang straight you'd like from the drop-down menu.
For orders of chandeliers, you'll need a hang straight per cord. You'll select an option from the "Sloped Ceiling Adapter Hardware" menu and you'll automatically receive three hang straights.
Can I return my Bicycle Glass Pendant Lights?
We do understand that sometimes things just don't work out and we do accept returns, provided that you send the item back in great condition. Before you do return your items though, give us a call at 1-833-245-4448 x 1 to see if there's anything we can do to make things right. You might be surprised what we are willing to do for our customers. If you need to return your item after talking with us you can process a return click here and follow the instructions.